Best Auto Repair, Chattanooga

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WHEN ACCIDENTS HAPPEN

Working Hours
  • Mon 8:00AM - 5:00PM
    Tue 8:00AM - 5:00PM
  • Wed 8:00AM - 5:00PM
    Thu 8:00AM - 5:00PM
  • Fri 8:00AM - 5:00PM
    Sat 8:00AM - 3:00PM
  • Sun Closed

WHEN ACCIDENTS HAPPEN

How to Respond in a Tough Situation

Being in a car accident is the last thing anyone wants - but when it does happen, there are ways of making sure that the legal and insurance issues are handled with as little stress as possible.

  • First of all - stay calm.
  • If someone is injured, be sure to call for medical help.
  • Make sure you call the police.
  • Don't publicly make any statements where you either accuse the other person of causing the accident or take all the blame yourself. It could open you up to legal problems.
  • Whatever you do, don't leave the scene until you've had a chance to talk with the officer and you've gotten their name. It's important to make sure that your side of the story goes on the record. Afterward, it's a good idea to get a copy of the police report.
  • Make sure you have a pre-printed copy of your insurance information in the glove compartment, along with a camera you can use to provide pictures for the insurance company. A disposable camera with a flash for nighttime or interior shooting is usually best for this.
  • In dealing with the other driver, make sure you get their name, address, driver's license number and insurance information - and that they get the same information from you.
  • Also, make sure to get information from any witnesses as well.
  • Make sure you get pictures of any physical evidence of what could have caused the accident.
  • Write down pertinent details such as where the accident took place, what the weather was like, etc.
  • Once the information's exchanged, report the accident to the insurance company immediately, even if it's not your fault.
  • Make sure you understand how you're covered, and don't be afraid to ask the insurance company to explain the conditions of your coverage and payments.
  • Don't be afraid to seek legal advice - and don't sign anything if you don't understand it.
  • When you're using a body shop to get repairs to your vehicle, be aware that the insurance company can recommend a shop, but you are under no legal obligation to use its services. You have the legal right to choose the shop to do your repairs.
  • Also be aware that insurance companies sometimes try to dictate what type of parts are used in a vehicle's repair. They might insist that a shop not use Original Equipment Manufacturer (OEM) parts, as they are more expensive.

    You have a right to know what kind of parts are being used on your vehicle, and to know if your insurance policy dictates what kind of parts can be used in your car. If your policy lets you choose, you have the right to decide for yourself.
  • An insurance company also has the right to inspect your vehicle, but it is not required to do so. In addition, they cannot require you to visit one of their own claim centers.
  • And finally: Make sure you learn from this accident, but also let yourself move on from what happened. Everyone has an accident once in a while - it's just something that happens.

Remember - Drive Safely!

Want more information on your rights? To make an appointment, call us at 423-894-9604 or make an appointment online!

What People Say About Us

Chattanooga
  • Local Mechanics
    reviewiconCar & Truck Care, near Chattanooga, Tennessee
    , 02/04/2020

    This is a great place to get your car work done. Everyone is extremely nice and they have great service! I called last minute for a muffler delete on my Ford Focus and they got me in the same day even though it was not long before closing. I'd definitely recommend them and would go there again!

  • Local Mechanics
    reviewiconCar & Truck Care, near Chattanooga, Tennessee
    , 03/20/2019

    I was traveling, had an issue with my muffler and they helped me out. Courteous, friendly staff. I would highly recommend this shop for all your muffler issues.

Chattanooga
  • Highly Recommended
    reviewiconCar & Truck Care, near Chattanooga, Tennessee
    , 08/20/2019

    This place is great! Carl was fabulous!! Very professional and straight up which as a female I greatly appreciated. Would definitely recommend. Calls and keeps you informed before doing anything.

  • Highly Recommended
    reviewiconCar & Truck Care, near Chattanooga, Tennessee
    , 11/14/2019

    Brought my car in to have my exhaust replaced. Carl got me in and out in an hour and a half. Fair price and friendly service. Good to find mechanics you feel like you can trust!

Chattanooga
  • Amazing Service
    reviewiconBrakes, near Chattanooga, Tennessee
    , 09/20/2019

    I dropped off my car to Carl to work on my brakes and rotors. I have a Saab and have tried several different places but I've had no luck with getting the right parts. Carl was able to get the parts for me and put them in at a decent time. Excellent service.

  • Amazing Service
    reviewiconBrakes, near Chattanooga, Tennessee
    , 02/04/2020

    This is a great place to get your car work done. Everyone is extremely nice and they have great service! I called last minute for a muffler delete on my Ford Focus and they got me in the same day even though it was not long before closing. I'd definitely recommend them and would go there again!

Call us for service: 423-894-9604

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