- Mon 7:00AM - 6:00PM
- Fri 7:00AM - 6:00PM
- Tue 7:00AM - 6:00PM
- Sat Closed
- Wed 7:00AM - 6:00PM
- Sun Closed
- Thu 7:00AM - 6:00PM
INSURANCE QUESTIONS
Know Your Rights
Dealing with the stress of a collision is hard enough without trying to figure out how your accident insurance works. Here are some answers to frequently-asked questions about insurance policies.
Will the insurance company guarantee your work?
We guarantee our own work, but the insurance company does not have the legal right to guarantee a third party's work.
Who pays for repairs?
It depends on the circumstances. If you were at fault, but have comprehensive or collision insurance, the insurance company would pay the costs minus your deductible. If the other party was at fault, their insurance company should pay.
Do I have to accept the insurance company's appraisal of damage?
No. Check the "Appraisal Clause" in your policy if you have differences with their appraisal. It allows you and the insurance company to gather an opinion from an appraiser you both agree upon, or a third-party "Umpire" if you cannot agree.
Do I have the right to a rental car?
If you have purchased rental car coverage and were not responsible for the accident, you may seek reimbursement from the insurance company or, if another driver was responsible for the accident, their insurance company.
If you do not have rental car coverage and were responsible for the accident, you have no grounds to ask for reimbursement. If the other driver was liable, you can generally seek reimbursement from their insurance company.
Want more information on your rights? To make an appointment, call us at 423-894-9604 or make an appointment online!
What People Say About Us
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Bethany M., 02/04/2020Local Mechanics
Car & Truck Care, near Chattanooga, TennesseeThis is a great place to get your car work done. Everyone is extremely nice and they have great service! I called last minute for a muffler delete on my Ford Focus and they got me in the same day even though it was not long before closing. I'd definitely recommend them and would go there again! -
Vicki H., 03/20/2019Local Mechanics
Car & Truck Care, near Chattanooga, TennesseeI was traveling, had an issue with my muffler and they helped me out. Courteous, friendly staff. I would highly recommend this shop for all your muffler issues.
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Wanda M., 08/20/2019Highly Recommended
Car & Truck Care, near Chattanooga, TennesseeThis place is great! Carl was fabulous!! Very professional and straight up which as a female I greatly appreciated. Would definitely recommend. Calls and keeps you informed before doing anything. -
Ray M., 11/14/2019Highly Recommended
Car & Truck Care, near Chattanooga, TennesseeBrought my car in to have my exhaust replaced. Carl got me in and out in an hour and a half. Fair price and friendly service. Good to find mechanics you feel like you can trust!
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Dahlya H., 09/20/2019Amazing Service
Brakes, near Chattanooga, TennesseeI dropped off my car to Carl to work on my brakes and rotors. I have a Saab and have tried several different places but I've had no luck with getting the right parts. Carl was able to get the parts for me and put them in at a decent time. Excellent service. -
Bethany M., 02/04/2020Amazing Service
Brakes, near Chattanooga, TennesseeThis is a great place to get your car work done. Everyone is extremely nice and they have great service! I called last minute for a muffler delete on my Ford Focus and they got me in the same day even though it was not long before closing. I'd definitely recommend them and would go there again!
Call us for service: 423-894-9604
